Frequently Asked Questions


Answers to your frequently asked tax questions.

Questions about filing your taxes

Not everyone is required to file a tax return. The IRS has an easy-to-use online tool to help you determine if you must file a federal return. However, even if you don’t have to file a federal return, you might want to file a state tax return to collect refundable state credits such as the Home Heating Credit and Homestead Property Credit.

If you have a federal filing requirement, your return must be filed by Tuesday, April 18, 2023. Your state of Michigan income tax return must also be filed by that date.

You can get some information, such as your adjusted gross income, by requesting a tax transcript. A tax transcript is free, but it is NOT the same as a photocopy of your tax return. If you need a photocopy, check with your tax preparer or the tax software you used. If you can’t get a copy from these sources, you can fill out the IRS Form 4506.

September 30, 2023

The time it takes to receive your refund depends on how you file your return. If your return is complete and accurate, you can estimate the wait using this chart.

If you filedYou should receive your refund
By mailIn 6-8 weeks
ElectronicallyIn about 3 weeks
Electronically, with direct depositLess than 3 weeks

Want to check the status of your refund?

While it’s best to pay the full amount you owe by the deadline, if you can’t, try to pay as much as possible. The IRS will charge you interest and a penalty on any money you still owe past the deadline. 

The IRS offers different payment options, including payment plans that allow you to pay over time. Learn more by visiting

Questions about IRS notices or letters

The IRS only sends notices in the mail. The IRS will NOT contact you through email, social media, or text message to request personal information. If you receive something through these channels claiming to be the IRS or Treasury, do not respond. Instead, report it to

If you received a letter that looks or sounds suspicious, you can find out if it’s really from the IRS by clicking the button below and entering the number on the letter.

If nothing comes up, you can contact the IRS at 800-829-1040. 

First, make sure it’s a real notice and not a scam (see above). If it’s real, there will be instructions on how you should respond.

If you get a notice, don’t panic! Not all notices are bad news. You might even find out you’re getting a bigger refund than you thought, and you don’t need to do anything. Most notices are about your tax return or account. If the letter requests a response by a specific date, you’ll want to comply.

If you disagree with the notice, can’t comply or still aren’t sure how to respond, we may be able to help you. Click below to find out.

Questions about volunteering for the Accounting Aid Society

Tax preparers will meet with clients, complete the interview/intake process, process their tax return and efile it once it has been quality reviewed by another volunteer or staff member.

Preferred Appointment Club (PAC) volunteers will make a direct impact in our community by calling existing clients to schedule tax appointments.

No! We welcome volunteers from all walks of life, including college students, stay-at-home parents, and retirees. The only requirements are basic computer skills, a desire to help underserved families take control of their financial futures, and a willingness to complete tax training courses.

Tax Preparer training is available at several locations in southeast Michigan. Both new and returning volunteers take training courses to learn more about tax issues, credits, changes in the tax law and software updates. You will take the IRS certification tests throughout the training and will leave the session certified for the upcoming tax season.

Preferred Appointment Club (PAC) training is included in your volunteer shift. You will begin the shift with a brief training and pass an online certification through the IRS (standards of conduct) and then get an overview of the provided software & equipment.

Because training volunteers is an investment for everyone, we ask volunteers to pledge to work a minimum of 30 hours during the January – April tax season. To make it easier to fit volunteering into your schedule, our tax sites have flexible hours. All sites are open on Saturdays, and many are also open on weekdays and evenings.

We ask those interested in the Preferred Appointment Club (PAC) to volunteer for at least one shift (4 hours) in December.

Yes, volunteers can choose from any of our locations in Wayne, Oakland, Macomb, and Livingston counties. Our tax sites are in public spaces such as libraries, community centers, and human resource agencies.